Open Access Finance Ltd Website Privacy Policy


This privacy policy sets out the terms on which we, Open Access Finance Ltd, collect, store and use personal information through our website at registration, which we operate under the trading name "Unbolted". This policy sets out how we use your personal information and your rights in relation to the personal information which we hold about you.

Please read this privacy policy carefully and keep these terms in a safe place for future reference.

By accessing or browsing the Unbolted website, you confirm that you have read, understood and agree to the entirety of this privacy policy. You must not use the Unbolted website unless you agree with all of the terms of this privacy policy.

1. About Unbolted

1.1 Unbolted is a trading name of Open Access Finance Ltd, a company registered in England and Wales (registration number 08778211), whose registered office is at 6 Lloyds Avenue, London, EC3N 3AX. Open Access Finance Ltd is authorised and regulated by the Financial Conduct Authority with interim permissions under firm reference number 663780.

1.2 We will only process personal information which you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other relevant privacy laws.

1.3 If you have any questions in relation to our privacy policy or how we collect, use or store your personal information, you can contact us by phone at: 020 3567 1300, by post at: LF.1.4, The Leathermarket, Weston Street, London, SE1 3ER or by email at: support@unbolted.com.

2. Information Unbolted may collect about you

2.1 We may collect any of the following information from you when you access the Unbolted website or submit any information to us:

(a) the name, date of birth, sex, postal address, telephone number and email address of you or any directors or shareholders of your business (if appropriate);

(b) details of a bank account for making and receiving payments;

(c) information that you provide to us when you write to us (including by email);

(d) information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us;

(e) information that you provide to us by completing surveys on our website; and

(b) details of any transactions which you or any directors or shareholders of your business (if appropriate) carry out through the Unbolted website.

2.2 We will not collect any personal information in respect of any individual under the age of 18, who in any event will not be permitted to use the services provided through our website.

3. Use and storage of your personal information

3.1 We, or third party data processors acting on our behalf, may collect, use and store the personal information set out at Clause 2.1 for the following reasons:

(a) to provide website content which is tailored specifically to you;

(b) with your consent only, to provide you with information, products and services which either you request, or which we feel will be of interest to you;

(c) to allow you to access the Unbolted website and to register for an online Unbolted Account;

(d) to enable you to make applications to become either an Unbolted Lender or an Unbolted Borrower, in connection with the Unbolted service;

(e) to keep you informed about our fees and charges;

(f) to disclose your personal information to third parties, so that they might contact you with products and services which may be of interest to you. We will disclose your personal information only with your consent, and only to third parties which we have selected as suitable for you.

3.2 We will never share, sell or rent any of your personal information to any third party without your consent. Where you have given your consent for us to share your information, but later change your mind, you should contact us and we will stop doing so immediately.

3.3 We may be required to disclose your personal information where we are required to do so by any applicable law, for example where instructed to do so by any governmental body or law enforcement agency, and you acknowledge and consent to us doing so.

3.4 We may also disclose your personal information to a third party which acquires all or substantially all of our business and assets, in connection with the acquisition.

3.5 For the purposes of preparing reports or compiling statistics, we may also collect details about you as an Unbolted website user. Such details will be anonymised and you will not be identifiable from the data collected.

4. Your rights

4.1 You may contact us by post or email at any time, to request that we do any of the following:

(a) provide you with copies of any personal information which we hold about you (subject to a fee of £10);

(b) update any out of date or incorrect personal information which we are holding about you; or

(c) opt out of any marketing communications which we (or any third party to which we have disclosed your personal information with your consent) send to you from time to time.

5. Transfers of information

We may transfer data collected from you to third party data processors, or to other members of our group, which are located outside of the European Economic Area. By providing us with your personal information you acknowledge and consent to any such transfer. We will take all reasonable precautions to ensure that your personal information is kept secure, however, you should be aware that countries outside the European Economic Area may not offer the same level of data protection as the United Kingdom.

6. Cookies

6.1 Our website uses cookies, which are small files placed on your internet browser when you visit our website. We use cookies in order to offer you a more tailored website experience in the future, by understanding and remembering your particular browsing preferences.

6.2 We may use third party service providers to help us use the information which we obtain through cookies, and you consent to us doing so where we consider it necessary to improve the efficiency of our services.

6.3 You may choose to disable our cookies at any time by changing the settings on your internet browser, however, please note that if you do choose to do so you may not be able to access certain important features of the Unbolted website.

7. Security of data

Please be aware that although we make every effort to protect the personal data which you provide to us, the transmission of data over the internet can never be guaranteed to be completely secure. By providing us with your personal data you acknowledge and accept that we cannot guarantee the security of any data which you provide to us.

8. Third party websites

Please note that this privacy policy only applies to the personal information that we collect and not to third party websites accessed through links on our website. We cannot be responsible for personal information collected and stored by such third parties, and you should read the privacy policy of any website which you visit carefully.